The National Identification Authority (NIA) announces for the information of the general public that it will provide Update of Personal Information (change or correction of personal data) and Card Replacement Services across its Regional and Operational District Offices as follows:
1. Monday, 8th August 2022 – Update of Personal Information Service at the 16 Regional Offices;
2. Monday, 8th August 2022 – Card Replacement Service at all the 275 Operational District Offices; and
3. Monday, 12th September 2022 – Update of Personal Information Service will be decentralized to the 275 Operational District Offices.
Continuous Registration Services already taking place at the Regional and District Offices will run alongside the services stated above, while Card Replacement Service currently being offered at the 16 Regional Offices will cease from Monday, 8th August 2022.
Applicants requesting the Update of Personal Information Service must observe the following guidelines:
1. Applicants need to complete and sign an electronic Update Request Form at the Regional Office;
a. Change or Correction of Applicant’s Name
b. Change or Correction of the order of Applicant’s Name
c. Correction or Addition of Applicant’s Previous Name or Maiden Name
d. Correction of Applicant’s Date of Birth
e. Change or Correction of the Nationality of Applicant
f. Correction of Applicant’s Gender
g. Change or Correction of Applicant’s Height
3. All other updates, which do not result in the printing of a new Ghana Card for an applicant, are FREE of charge.
a. Change or Correction of Residential Address
b. Change or Correction of Digital Address Code
c. Change or Addition of Postal Address
d. Correction of Hometown details
e. Correction of Place of Birth details
f. Addition or Change of telephone numbers and/or email address
g. Change of Marital Status
i. Change of Disability Status
j. Change or Addition of details of Spouse
k. Change of Next-of-Kin details
l. Correction of details of Parents
m. Change of Level of Education n. Change of Occupation
o. Change or Correction of color of hair and/or eyes
4. The Ghc30.00 fee for all fee-paying update services must be made with either the: a. CalBank Mobile Banking Platform with short code *771#; or
5. All applicants for the update service will be required to provide the reason for the update and must support the request with evidence. Examples of the documents required to update personal information are as follows:
a. Correction of Name/Correction of spelling or order of Name – Birth Certificate or passport used during registration for the Ghana Card that shows the correct name of the applicant.
b. Change of Name – Gazette Notification confirming applicant’s Name Change (affidavits will not be accepted).
c. Correction of Date of Birth – A Birth Certificate or Ghana Passport used by the applicant during registration for his/her Ghana Card. NB – NIA will not change an applicant’s date of birth but will only correct the date of birth if it was wrongly captured during registration for the Ghana Card.
d. Addition of or change of details of Institutional IDs – Document/ID from the relevant institution confirming the details.
e. Correction of names of father and/or mother – A document that existed before the applicant’s registration for the Ghana Card and confirms the names of the parents e.g. a Birth Certificate or a Marriage Certificate of the applicant.
g. Change from foreign nationality to Ghanaian (dual citizens) – A Birth Certificate that confirms the nationality of the applicant, a Dual-Citizenship Card if the applicant has one, and a valid Ghana Passport if the applicant has one.
h. Change of occupation – documentary evidence supporting the change such as a professional certificate of the applicant or record of employment
. i. Change of level of education – Applicant’s school records confirming course taken or new educational level.
j. Change of Disability Status – Statement or letter on a hospital or doctor’s or medical professional’s letterhead, statements, records or letters from an agency of Government that issues or provides disability benefits.
Applicants requesting the Card Replacement Service at the District Offices must observe the following guidelines:
1. Applicants will be required to complete and sign an electronic Card Replacement Request Form at the District Office;
2. Replacement of lost, stolen, damaged or defective cards will attract a fee of Ghc30.00 which must be made with either the: a. CalBank Mobile Banking Platform with short code *771#; or b. CalBank Online Mobile App; or
c. At a CalBank Branch Office NB – NIA will not accept cash payments for the replacement service.
3. All Applicants must make the request in person;
4. All applications must be supported with a Police Extract; and
5. Applicants must bring along their damaged or defective Ghana Cards where applicable. Applicants should also take note that not every request for an update or replacement will be handled on the day it is made. Review of requests may take longer than a day.
Applicants will be required to pay the statutory fee only when requests are approved and NOT before.
NIA emphasizes that these operational measures have been instituted in line with its operational strategy for continuous registration and provision of identity management services across the country.
This will provide many Ghanaians in need of these services the opportunity to do so ahead of the new deadline.
Source: NIA publication 8th August, 2022