Breaking the Silence: Exposing Public Universities’ Communication Gap in Responding to Inquiry Calls
In a recent survey conducted by Eduwatch Open Governance Report III, it was revealed that only 7 out of the 16 Public Universities responded to test inquiry phone calls placed to their official telephone lines. Breaking the Silence: Exposing Public Universities’ Communication Gap in Responding to Inquiry Calls
Over a period of 3 working days, from the 14th to 16th of May 2023, the calls were made during official public working hours. However, a total of 9 institutions failed to respond to any of the phone calls.
Universities that failed to Respond to inquiry Calls
The universities that did not respond include the ;
Kwame Nkrumah University of Science and Technology, KNUST
University of Cape Coast, UCC Admissions Support Hotlines Phone Numbers
University of Development Studies, UDS
University of Professional Studies in Accra, UPSA
Ghana Communication Technology University, GCTU
Akenten Appiah-Menka University of Skills Training & Entrepreneurial Development. AAMUSTED
This revelation highlights a concerning communication gap between these universities and the public. It raises questions about the efficiency and effectiveness of their communication systems, as well as their commitment to addressing inquiries and concerns from students, parents, and the general public.
Eduwatch Open Governance Report III is a leading organization dedicated to monitoring and promoting transparency in the education sector.
Addressing Communication Gap
Their unpublished report sheds light on the need for improved communication practices within the Public Universities in Ghana. Failure to respond to inquiry calls can create frustration and inconvenience for individuals seeking information or assistance.
It is essential for universities to prioritize effective communication channels and ensure prompt and courteous responses to inquiries. This not only demonstrates professionalism but also fosters a positive and supportive environment for students and stakeholders.
The findings of this survey highlight the urgency for these universities to address their communication gaps and take corrective measures. It is crucial for them to review their current protocols and make necessary improvements to ensure that inquiries are promptly attended to through their official telephone lines.
As the education sector continues to evolve and adapt to changing times, universities must keep up with the demands of effective communication. Responding to inquiry calls is a fundamental aspect of providing quality service and maintaining transparency.
Eduwatch Open Governance Report III urges the Public Universities in Ghana to take these findings seriously and make the necessary changes to improve their communication systems. By doing so, they can enhance their reputation, build trust with the public, and ensure a seamless experience for all stakeholders involved.
Public Institutions that responds to Calls
Why are some people surprised that 9 Public Universities, including the premier ones, do not respond to phone calls to their official lines?
”Have you forgotten the parent Ministry of Education GH is yet to pick a call on its officially published phone lines since 2021?”
It appears leadership in most education sector public institutions exist to serve the government than the state. They don’t understand public service.
This must change!
”The Minister of Education Dr. Yaw Osei Adutwum, with whom we shared the Africa Education Watch OGI 1 & II Reports in 2021 and 2022, which had similar findings, is fully aware and ought to be concerned.”
Below are institutions that are responsive on phone:
Telephone responsive Public Universities.
1. C. K. Tedam Univ of Tech & Applied Sciences
2. Ghana Institute of Mgt and Public Administration
3. University of Energy and Natural Resources UENR
4. University of Env and Sustainable Development
5. University of Media, Arts and Communication
6. University of Mines and Technology UMAT
7. S.D. Dombo Univ of Business And Integrated Development Studies
Telephone responsive MDA’s In Education Sector
1. Centre for Nat Distance Learning & Open Schools
2. Encyclopaedia African Project
3. Ghana Book Development Council
4. Ghana Education Trust Fund
5. Ghana Library Authority
6. National Council for Curriculum and Assessment
7. National Schools Inspectorate Authority
8. Students Loan Trust Fund STLTF
9. West African Examinations Council WAEC
Please lets tag these great ones.
Source; Eduwatch Open Governance Report III (unpublished) -Kofi Asare