GRA response to wrongful E-levy charges as a result of internet outage and Refund Procedure
GRA response to wrongful E-levy charges as a result of internet outage and Refund Procedure
GRA E-LEVY TRANSACTIONS DURING INTERNET OUTAGE
The attention of the Ghana Revenue Authority (GRA) has been drawn to issues of wrongful charging
of E-Levy on some electronic transactions following the recent disruptions in internet connectivity in the country.
GRA acknowledges that the internet outage has had an impact on the real-time routing of some electronic transactions by Charging Entities to the Electronic Transfer Levy Management and Assurance System (ELMAS).
We therefore wish to assure the public that the following steps have been taken to mitigate these challenges to ensure a seamless E-Levy collection process:
1. Temporary procedures for delayed transactions – During the internet outage, some Charging Entities were unable to route transactions to the ELMAS in real- time.
As a remedy, GRA has established temporary procedures for processing these “Offline Transactions”. These temporary procedures ensure that E-Levy is charged only on applicable transactions, even if there is a delay due to the internet outage.
2. Refunding wrongful charges – The GRA recognizes that the outage may have led to some Charging Entities deducting E-Levy for transactions that are ultimately exempt. GRA is working closely with Charging Entities to ensure a smooth and efficient process for handling offline transactions and reimbursing wrongful
deductions.
Charging Entities shall therefore be responsible for reimbursing customers for any E-Levy charges that were incorrectly applied after GRA completes its processes on refund requests.
3. Further information and clarification
elevyinfo@gra.gov.gh.
Issued by the Ghana Revenue Authority:
Off Starlets 91′ Road, Ministries
Toll free: 0800-900-110
Email: info@gra.gov.gh
Website: www.gra.gov.gh
can be sought via mail to
Date: 22nd March, 2024; 1700GMT
About GRA
The Ghana Revenue Authority (GRA) was established in 2009 as a merger of the three
former revenue agencies and the Revenue Agencies Governing Board (RAGB) in
accordance with the Ghana Revenue Authority Act 2009, (Act 791). GRA is charged with
the mandate of assessing, collecting and accounting for tax revenue in Ghana.
