Addressing Passport Application Backlog: MFA’s Emergency Hotlines and Officer Rotation at PAC Offices

Table of Contents

Press Release

ACCRA, 17TH AUGUST, 2023 – Addressing Passport Application Backlog: MFA’s Emergency Hotlines and Officer Rotation at PAC Offices; The Ministry of Foreign Affais and Regional Integration wishes to inform the general public that it is working round the clock to clear the backlog of passport applications and also sanitise the passport application process.

The Ministry is inviting only applicants who have emergency cases to contact the Ministry’s Client Service Unit via the following email address and numbers with their contact details and transaction IDs for assistance:

[email protected]
024-091-3284
024-079-3072
020-455-1723
020-455-1748
020-455-1958
026-681-0218
026-514-0875
026-935-4461

While thanking the general public for their cooperation on this important matter, the Ministry takes
this opportunity to assure the general public that it remains committed to delivering an enhanced
passport delivery service.

Extortions

The Ministry of Foreign Affairs and Regional Integration has observed with grave concern complaints by some passport applicants about extortion and mistreatment meted out to them at some Passport Application Centres (PACs).

In an effort to deal with the situation, the Ministry is urging applicants who suffer any mistreatment or extortion to report such incidents to the following email address and mobile numbers with the names of the
officers and the PACs for redress:

Hotlines

HOTLINES FOR REPORTING UNSATISFACTORY SERVICE
[email protected]
024-091-3284
024-079-3072
020-455-2056
020-455-2750
026-804-9031

The Ministry further wishes to remind the general public that passport applications are made on the passport application portal – passport.mfa.gov.gh and payment for the approved processing fees for the passport is made on the ghana.gov.gh platform based on the following:
026-979-4871
32-page booklet – GHCI00.00
48-page booklet – GHCI50.00

The payment is made ELECTRONICALLY and NOT BY CASH.

Name Tags for Officers

As part of measures to be implemented, all officers will be made to wear name tags.

The public is thereby advised not to engage any person who is unable to identify themselves with the issued
name tags, as they most likely are middlemen, usually referred to as “goro boys”. The Ministry further urges passport applicants to always use the official channel to acquire their passports and desist from engaging unauthorised persons in the passport application process.

Rotation of Officers

Furthermore, officers who have already served more than a year at the PACs will be replaced with immediate effect and the Ministry’s policy of the yearly rotation at the PACs will be enforced to the letter.

The public is advised to note that applications submitted to the regular PACs do not come at an
extra cost.

Premium Services

However, applicants have the option of submitting their applications to the Premium PACS, which attract an additional GHC150.00 payable in cash at the Premium Centres for the use of their service.

The Ministry counts on the cooperation of the public in addressing this menace.

Minisrty of Foreign Affairs and Regional Integration

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Addressing Passport Application Backlog: MFA’s Emergency Hotlines and Officer Rotation at PAC Offices