1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship uilding and service
12. Follow all contact center policies, procedures, code of conduct and egislative requirements
Qualification Minimum Under Graduate
Work Experience 6 months experience preferred, Freshers can also apply
Role: Telecom – Other
Industry Type: Telecom / ISP
Department: Engineering – Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: Telecom
UG: Any Graduate
PG: Any Postgraduate
1) Educational Background: Minimum qualification of Undergraduate (UG) is required. Any Graduate (UG) can apply for this role.
2) Work Experience: 6 months of prior experience is preferred, but freshers with a zeal for customer service and the telecom industry are also encouraged to apply.
3) Skills: Strong communication skills in both tone and language.
4) Availability: Ready to adhere to rostered timings, scheduled shifts, and activities as per the business requirement.
5) Ownership Mindset: A mindset to demonstrate ownership on calls, ensuring a proactive approach when contacted by customers.
Jio Recruitment | Selection Process
1) Application Submission: Begin your journey by submitting your application through the provided channels, ensuring all necessary details are accurately provided.
2) Resume Screening: Your resume will undergo a thorough screening process to assess your qualifications, work experience, and alignment with the role requirements.
3) Technical Interview / Test: Qualified candidates may be subject to a technical interview or test, evaluating your skills and knowledge relevant to the Advisor Contact Centre role.
4) HR Interview: Following technical assessments, shortlisted candidates will engage in an HR interview. This phase focuses on understanding your interpersonal skills, work ethic, and alignment with Jio’s values.
5) Offer Letter: Successful completion of the interview process may lead to the issuance of an offer letter, extending the formal invitation to join Jio’s dynamic team.
6) Onboarding Process: Once you accept the offer, the onboarding process begins. This includes familiarizing yourself with Jio’s culture, policies, and the tools necessary for your role.
Roles & Responsibilities
1) Manage Customer Interactions: Effectively handle all customer interactions within the parameters of the roster, ensuring a positive and solution-oriented approach.
2) Ownership Demonstration: Demonstrate ownership on calls when contacted by customers, taking responsibility for resolving queries and providing assistance.
3) Effective Communication: Respond to all customers in the appropriate tone and language, ensuring clear and professional communication.
4) Solution-Based Approach: Offer a solution-based approach for all customer interactions, aiming to address concerns and provide effective resolutions.
5) Customer Education: Seize every opportunity to educate the customer on product updates, system functionalities, and relevant process and policy knowledge.
Jio Recruitment 2024 | Skills & Competencies
1) Customer Service Skills: Strong communication skills in both English and Hindi, exhibiting a customer-friendly approach and empathy.
2) Outbound Campaign Management: Ability to effectively manage outbound campaigns, engaging customers in a positive and results-oriented manner.
3) Contact Centre Knowledge: Understanding of contact center policies, procedures, and legislative requirements, ensuring compliance in daily operations.
4) Ownership Mindset: Demonstrate a proactive ownership mindset on calls, taking responsibility for query resolution and customer satisfaction.
5) Product and Process Knowledge: Ensure continuous updation of product, system, process, and policy knowledge, staying informed and well-equipped to assist customers.
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Jio Recruitment 2024 | Top 10 General Interview Questions
1) Can you tell us a bit about yourself? Provide a concise overview of your background, education, and relevant experience.
2) What interests you about working at Jio? Demonstrate your understanding of Jio’s mission and values, expressing genuine interest in the organization.
3) How do you handle challenging customer interactions? Share examples of past experiences where you successfully navigated challenging customer situations.
4) What motivated you to apply for this position? Highlight specific aspects of the Advisor role that align with your skills and career goals.
5) Describe a situation where you demonstrated effective communication skills. Provide a real-life example showcasing your ability to communicate clearly and professionally.
6) How do you stay updated on industry trends and product knowledge? Discuss your approach to continuous learning and staying informed about the telecom industry.
7) What do you consider your strengths and weaknesses? Be honest and self-aware, emphasizing how you leverage your strengths and actively work on your weaknesses.
8) How do you manage your time effectively? Share strategies you employ to prioritize tasks and meet deadlines in a dynamic work environment.
9) Can you provide an example of a situation where you had to adapt to a change quickly? Illustrate your adaptability by recounting a scenario where you successfully embraced change.
10) Why should we hire you for this role? Summarize your key qualifications, skills, and enthusiasm for the Advisor Contact Centre position.
How to Apply for Jio Recruitment?
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Fill in the details with the information provided.
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About Jio company
Jio is a young and dynamic organization with a mission to digitally transform India. We believe in making dreams a reality by bringing out the creativity and innovation in our employees. At Jio, we build products and services of the future to empower billions of Indians make their dreams a reality.
We are always looking out for people who can bring fresh perspective and ideas in the team. If you are someone who loves to explore limitless opportunities, shares our enthusiasm of going the extra mile and would want to be a part of the Digital India Movement, then Jio is the place you need to be in!
Jio is about YOU. Join the movement to make India Digital.